How fast is UO Queen delivery?

Most items are delivered in 5-30 minutes during business hours (9 AM - 1 AM ET). Gold and digital items are typically instant once a delivery agent is online.

How are items delivered in-game?

We meet your character in-game at an agreed location (typically Britain Bank or Luna Bank) and transfer the items via the secure trade window. We never ask for your account password.

Do you offer refunds or returns?

Yes — every gold purchase carries a 100% satisfaction guarantee, and items are verified for quality before delivery. Contact our support team within 24 hours if you experience any issue.

Which UO shards do you deliver to?

Every official Ultima Online shard including Atlantic, Pacific, Great Lakes, and all other production shards. Free delivery applies on every shard.

Is your delivery process safe for my account?

Yes. We never ask for account passwords or personal information. All transactions happen in-game through the secure trade window — your account credentials remain private.

Delivery & Returns

Fast, secure delivery for all your Ultima Online needs. Learn about our delivery process and return policy.

Delivery Information

Delivery Time

Most items delivered within 5-30 minutes during business hours

Delivery Method

In-game delivery directly to your character or secure trade window

Secure Process

All transactions are verified and secure. Your items are guaranteed.

Delivery Hours

Monday - Sunday: 9:00 AM - 1:00 AM ET

24/7 Support Available

Returns Policy

Gold Returns

100% satisfaction guarantee on all gold purchases

Item Quality

All items verified for quality and authenticity before delivery

Account Safety

We never ask for account passwords or personal information

Return Window

No Questions Asked

How Delivery Works

Place Order

Complete your purchase and provide character details

Contact Info

We'll contact you via Discord or email for delivery

Meet In-Game

Meet our delivery agent at the agreed location

Receive Items

Get your items through secure trade window

Need Help?

Our support team is available 24/7 to assist with any delivery or return questions.